Privacy Policy
This Privacy Policy covers what MonkeyCool (,“MonkeyCool App”, “we”, “us” or “our”) does with the Personal
Information (as defined herein) that you share with us and the data we collect when you are accessing our
App and/or our Service. Personal Information about our users is an integral part of our business, so please
read this Privacy Policy carefully. By using or accessing our App or our Service, you agree to the privacy
policies outlined below. Capitalized terms not defined in this Privacy Policy have the meanings provided in
our Terms of Service.
What Does this Privacy Policy Cover?
This Privacy Policy covers MonkeyCool's treatment of Personal Information that we
collect while you are using the App and the Service. This policy does not apply to the practices of third
parties that MonkeyCool does not own or control, including but not limited to third party services you
access through MonkeyCool, the App or the Service, or to individuals that MonkeyCool does not employ or
manage. As our Service integrates with third party sites, such as Instagram, and other sites and social
networks, we assume that you are already aware of the privacy policies of those other sites and networks
when using our App and/or our Service and when you allow us to interact with these sites and networks on
your behalf.
The Service
MonkeyCool provides a platform designed to pair individuals (“Users”) together, based on
compatibility and other factors, and to enable individuals to chat and communicate online through various
media including text, video, and picture sharing and linking and accessing third party social network
platform (collectively, the “Service”).
Information We Collect and Share About You
By visiting and interacting with MonkeyCool, its Platform and/or its Service, you provide us with three types
of information: Personally ldentifiable Information (i.e., information that you purposely disclose or that you
authorize to be disclosed on your behalf);
User Contributed Content (i.e. information gathered while using our Service); and
Automatic Information (e.g. your IP address and bro owser type).
Personally identifiable Information, User Contributed Content, and Automatic Information are collectively
referred to herein as "Personal Information".
You warrant that the information you provide to us is accurate and current and corresponds to your identity
and you have the right to post it. All the requested data in the forms on the Platform that do not appear as
optional are mandatory for the purpose of managing effectively the relationship with MonkeyCool. Personal
Information may include, but is not limited to, the following:
Personally Identifiable Information
By visiting and interacting with MonkeyCool, its Platform and/or its Service, you provide us with Personal
Information which may include, but is not limited to, the following:
(1) Personally Identifiable Information: may include, without limitation, the information provided when you
register to use the Platform and/or the Service, including your unique username, password, name, profile
picture, date of birth, phone number, phone book content, address, email address, gender, age, birthday
Instagram account info and friend list, and/or other social network usernames and ‘likes' and preferences,
friend lists and the number of friends you have via social networks, messages to other users of the Platform
and the Service, use information regarding your use of the Service, profile picture that you upload via the
Platform or the Service, and browser information.
(2) The information you choose to provide above may be shared with your contacts on our service. You have
total control over your profile information and you can access to modify at any time. In addition, if you
register to our service with your Instagram account, we may store your Instagram ID and the corresponding
token on our servers and, if you give us your expressed consent, we will have access to and may collect
certain information that you make available on Instagram (for example, your first and last names, email
address, profile picture, your friend lists and birthdays). Your Profile is available to other users of the
Service who are connected to you on our service. In addition, unless you opt-out (which you may do so at any
time in the settings of our application), your Profile is discoverable by other users. You may choose to
"block" any user on our platform to prevent unwanted access to your Personal Information.
(3) You may also choose to share your mobile device's Contacts list with us (including names. numbers.
emails.
Instagram ID.Apple ID.etc) and we will store it on our servers to help you better improve our service, e.g.
connecting with friends on our service. If you do not want us to store this information, you may opt-out
through your account settings or notify us via email. If did so, we will not be able to offer some of our
features on our service. (4)You'll provide us with whatever information you send through the services. Keep
in
mind that the users you send texts, images, and any other content to can always save that content or copy it
outside the app. Therefore, don't send messages or share content that you wouldn't want someone to save or
share, we do not have full control over other users' behavior. When you contact MonkeyCool Support or
communicate with us in any other way, we'll also collect whatever information you volunteer.
User Contributed Content
When you use our Service, we collect information about which of those services you've
used and how you've used them. We might know, for instance, that you used one of the filters in app and the
number of times you have used this filter. Here's a fuller explanation of the types of information we
collect when you use our services:
(1) Usage Information. We collect information about your activity through our services. We may collect
information including but not limited to how you interact with the services, such as which filters you view
or the number of times applies to discover and content created when using the service. It includes creating
or uploading different kinds of content to the Platform, including without limitation, photos, text,
messages, posts, html, URLs, pictures, video and other content(collectively, "User Contributed Content"),
and the metadata that is provided with the content. As you upload User Contributed Content you should be
mindful of your privacy as well as the privacy of others.
(2) How you communicate with other MonkeyCool users, such as their names, the time and date of your
communications, the number of messages you exchange with your friends, which friends you exchange messages
with the most, and your interactions with messages (such as when you open a message or capture a
screenshot). We allow you to share text messages, photos, screenshots, videos and other forms of
communication on our service with other users, and if you choose to do so your text messages, photos,
screenshots, videos and other communications may be stored on our servers. In addition, if you choose to
share these items with other users, we may not be able to remove them from our servers or make them
unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots,
videos or other communications on our service is your decision. By choosing to share that information, you
should understand that you may no longer be able to control how that information is used and that it may
become publicly available. We are not responsible for any use or misuse of the information you share.
(3) Device Information. We collect device-specific information, such as the hardware model, operating system
version, advertising identifier, unique application identifiers, unique device identifiers, browser type,
language, wireless network, none direct display of content moderation, and mobile network
information(including the mobile phone number).
(4) User content e.g. photos, screenshots, comments, and other materials that you create on the service may
also be collected. Your photos and videos may be captured by other users on the service, and those content
can be stored and used by us or third party services (e.g. Instagram or Snapchat) for content moderation and
community safety monitoring purposes. You can change third party sharing options in our product settings or
write to us directly.
(5) Device Phonebook. Because MonkeyCool is all about communicating with friends, we may-with your
consent-collect information from your device's phonebook.(6) Location Information. When you use our services
we may collect information about your location. With your consent, we may also collect information about
your general location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points,
and other sensors, such as gyroscopes, accelerometers, and compasses.
(7) Information Collected by Cookies and Other Technologies. Like most online services and mobile
applications, we may use cookies and other technologies, such as web beacons, web storage, and unique
advertising identifiers, to collect information about your activity, browser, and device. We may also use
these technologies to collect information when you interact with services we offer through one of our
partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer,
you can usually remove or reject browser cookies through the settings on your browser or device. Keep in
mind, though, that removing or rejecting cookies could affect the availability and functionality of our
services. To learn more about how we use cookies and your choices, please check out our Cookie Statement. To
learn more about how third parties use these technologies on our services, be sure to read the Analytics and
Advertising Services Provided by Others section of our privacy policy.
(8) Log Information. We also collect log information when you use our website. That information includes
details about how you've used our services, device information such as your web browser type and language,
access times, pages viewed, IP address, identifiers associated with cookies or other technologies that may
uniquely identify your device or browser, and pages you visited before or after navigating to our website.
If you contact us by email and other means (Snapchat, Instagram, etc) we may keep a record of your contact
information and correspondence and will use these contact info and correspondence if we respond to you.
Automatic Information
We may receive and store certain types of information whenever you interact with us.
MonkeyCool may automatically receive and record information on our server logs from your browser including
your IP address, MonkeyCool cookie information, and the information you request. MonkeyCool may use this
traffic data to help diagnose problems with its server, analyze trends and administer the Platform and the
Service. We may also automatically collect usage information, such as the numbers and frequency of users of
our Platform and Service and their components. MonkeyCool may use this data in aggregate form, that is, as a
statistical measure, but not in a manner that would identify you personally. This type of aggregate data may
enable us to figure out how often customers use parts of the Platform and the Service, so we can make the
Platform and the Service appealing t to as many users as possible. As part of this use of information, we
may provide aggregate information, not information about you personally, to our partners abo but how our
users, collectively, use the Platform and the Service.
How We Protect Your Information
Protecting user privacy and personal information is a top priority for us. We process your personal
information to improve and enforce our security measures, combat spam, malware, malicious activities, or
security risks, and to monitor and verify your identity so that unauthorized users do not access your
account with us. Access to any user information is restricted to our employees, contractors, agents, and
third-party service providers ONLY who need to know the information in order to provide, operate, develop,
maintain, support, and optimize our service experience and security. We use password protection, access
logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to
the inherent nature of the internet and related technology, we do not guarantee the protection of
information under our control against loss, misuse, or alteration.
Use of Personal Information by Third Parties and the Public
Third Parties
You expressly agree that all of your User Contributed Content, as well as your Personal Information, images
and any other data or information contained in your account associated with the implementation of
MonkeyCool, may be published and made available to the rest of MonkeyCool's users. Furthermore, other users
may follow you on the App, and your followers can see, for example, the User Contributed Content that you
have uploaded to the App. Individuals reading this information may use it or disclose it to other
individuals or entities without our control and without your knowledge. We therefore urge you to think
carefully about including any specific information you may deem private in your User Contributed Content or
other content that you create in the Service.
Publicly Available Information
Please note that certain information, including without limitation, your public user profile information
(including username, public photo, etc.), will be available to the Internet's general public while you
participate in some aspects of the Service, so you should exercise discretion when using the Service. Personal
information disclosed by you may be collected by other third parties or users of such Services and may result
in unsolicited messages or may be shared with or disclosed to other third parties. We are not responsible for
protecting such information that you may disclose to third parties through our Service (for example, sending
your personal telephone number to another user through the Service). To the extent that you use a profile that
may be available to others on our Service, you are solely responsible for its content and accuracy at all
times. To edit, change, or delete such information, follow the instructions provided on our Service.
Use of Cookies
We may use cookies to manage our users' sessions and to store preferences, tracking information, and
language selection. Cookies may be used whether you register with us or not. “Cookies” are small text files
transferred by a web server to your hard drive and thereafter stored on your computer. The types of
information a cookie collects include the date and time you visited, your browsing history, your
preferences, and your username. In some instances, our third party service providers may use cookies. We
cannot control or access cookies used by third party service providers. This Privacy Policy covers only
Cookies used by us, and not any cookies used by third parties. You have the ability to either accept or
decline the use of cookies on your computer, whether you are registered with us or not by clicking ok in the
website pop up window related to the use of cookies. Typically, you can configure your browser to not accept
cookies. However, declining the use of cookies may limit your access to certain features of the App and the
Service, including without limitation, certain interactive features of the App.
Use of Related Personal Information in Connection with Third Parties and Our Partners
To protect your privacy, we limit the sharing of Personally Identifiable Information with third parties. We
conduct our business with great respect for the confidential nature of the information being provided. We
will not share information about you except as outlined below. We do not sell, license, lease or otherwise
disclose non-public information about you with such third parties that is likely to uniquely identify or
locate any individual or entity to any unaffiliated third party for any reason, except as noted here.
(1) We may share or disclose user information with such user's consent.
(2) Where such disclosure is required or appropriate pursuant to laws or securities regulations, including
cooperating with government agencies, other regulatory bodies and law enforcement officials, performing
background checks, resolving disputes or performing risk-management functions.
(3) To help us improve our services to you, we may engage another business to help us carry out certain
internal functions such as account processing, client services or other data collection relevant to our
business. We may also provide a party with client information from our databases to help us analyze and
identify client needs or to notify clients of particular service offerings. Use of the information shared is
strictly limited to the performance of the task we request and used for no other purpose.
(4) As mentioned above, we may share aggregate information about our users with our partners, such as the
number of users who used a particular service, which would include as a part thereof your personal
information. We do not have any control over, and are not responsible for, our partner's use of this
information.
(5) We may share information with non-financial companies that perform services for us.
(6) We may share information with affiliates if the information is required to provide the services you
requested. An affiliate is a company that we own or control, or with which there is common ownership with
us.
(7) We may also disclose your information as necessary to credit reporting or collection agencies, or when
necessary to protect our rights or property.
(8) While your Personally Identifiable Information is protected as outlined above, we reserve the right to
use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business
purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
(9) We may share information with the acquiring or surviving entity In addition, as our business changes, we
may buy or sell various assets. If we are involved in a merger, acquisition, or sale of all or a portion of
our assets, you will be notified via email and/or a prominent notice on our website of any change in
ownership or uses of your personal information, as well as any choices, if any, you may have regarding your
personal information.
(10) Your information may also be stored and processed in any country in which we provide service due to
server facilities and third-party service teams. By using our service, you consent to any such transfer of
information outside of your country If you do not agree with all of the terms of this Privacy Policy, please
do not use our service. Community safety is our number one priority and some of the above user information
is mandatory in order to create a safe community for all users.
Communicating with Our Partners
From time to time, you may choose to share information with our partners, if any, independently from us.
Please note that with respect to any information that you choose to share directly with third parties,
whether or not you have initially come across such third party through our App or our Service, such
information shall not be governed by the terms of this Privacy Policy and shall instead be governed by the
privacy policy of such third party, if any. We disclaim any responsibility or liability arising from any
information that you share with any third party.
Our Privacy Policy Does Not Apply to the Sites, if Any, to Which We Link
We are not responsible for the privacy policies or the content of sites we link to, if any, and we have no
control of the use or protection of information provided by you or collected by those sites. Whenever you
elect to hyperlink to a linked website, you may be asked to provide registration or other information.
Please note that the information you are providing is going to a third party, and you should familiarize
yourself with the privacy policy provided by that third party.
Transference of Services
If MonkeyCool or its assets are acquired, member information would be one of the assets that is transferred
or acquired by a third party.
Children's Privacy
MonkeyCool does not direct the App or its Service at children under 18 years of age, and the App and the
Service are not intended to be viewed or used by them. MonkeyCool will not knowingly collect personally
identifiable information from children under the age of 18 without first obtaining parental consent, and to
the extent such information is inadvertently collected, MonkeyCool will make every commercially reasonable
effort to obtain permission from the child's parent and/or permanently delete the information once it has
actual knowledge of such collection. Children should always get permission from their parents before
providing any information about themselves (including without limitation first and last names, home
addresses, e-mail addresses, telephone numbers and dates of birth) to others, whether via the Internet or
any other means.
Government Requests for Information
We may notify affected users of any emergency government or law enforcement requests for their account
information, however, we are not required to do so and may, in fact, be precluded from doing so by
applicable law. Furthermore, we may disclose account information to a government agency or to law
enforcement in response to a valid emergency disclosure request. In connection with any such request, we
will require that any such law enforcement or government agency comply with basic principles of free
expression, clearly state the legal reason for ascertaining the requested information, and respect the
security and infrastructure of the App and the Service by not building any security kinks into our backend.
MonkeyCool will evaluate all emergency disclosure requests on a case-by-case basis in compliance with
relevant law. Furthermore, if MonkeyCool receives information that provides us with a good faith belief that
there is an exigent emergency involving the danger of death or serious physical injury to a person, we may
provide information necessary to prevent that harm, if we have it. We may not comply with requests for a
variety of reasons, including, but not limited to, a request that fails to identify a MonkeyCool account or
a request that is overly broad, in which case we may seek to narrow that request. MonkeyCool will comply
with all applicable laws regarding any government or emergency request for information.
Email Contact
Accepting our privacy policy, you give the express consent to MonkeyCool to contact you and/or send to you
commercial communications by any means, including electronic communications, to inform about our products,
services, offers, or any commercial content related to us or our products or services which, at MonkeyCool's
discretion, may be interesting to you.
If you do not want to receive commercial communications, you can always opt-out by following the unsubscribe
instructions provided in each such communication. [To opt-out of commercial communications sent by any
medium, including third party social networks, you can opt-out at any time by logging into the website/app
and adjusting your user preferences in your account profile by unchecking the relevant boxes.] Please note
that even if you opt-out from receiving commercial communications, you may still receive administrative
communications from MonkeyCool, such as transaction confirmations, notifications about your account
activities (e.g., account confirmations, password changes, etc.), and any other important announcements.
Information Access and Deletion
Access and Updates. We strive to let you access and update the personal information that we have about you.
There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons,
including, for example, that the request risks the privacy of other users or is unlawful. You can access and
update your account information right in the app by visiting the app’s Settings page.If you need to access,
update, or delete any other personal information that we may have, you can put in a request here. Because
your privacy is important to us, we may ask you to verify your identity or provide additional information
before we let you access or update your personal information. You can also remove our service from your
mobile device or process account deletion.
Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain
sources that you have already consented to, such as your phonebook, camera, photos, or location services,
you can simply revoke your consent by changing the settings on your device if your device offers those
options, but this may result in certain services to lose full functionality.
Account Deletion. You can remove your data anytime you want. If you ask us to delete your account, we will
use commercially reasonable efforts to remove your data from our servers, subject to any applicable legal or
other requirement to maintain certain records of your personally identifiable information. Please note that
once your account is deleted, you will not be able to reactivate your account or retrieve any of the content
or information you have added. If you need to delete any data or personal information that we may have, you
can simply tap “Me-Settings-Delete account", but we may ask you to verify your identity or provide
additional information before your request of deleting your personal information. Upon your request, we will
temporarily disable your account to prepare for removal. During this time you can cancel your deletion
request and we will resume your account. Upon the end of 30 days, we will use commercially reasonable
efforts to remove your data from our servers. Please note, some information may remain in archived/backup
copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to
comply with statutory data retention obligations).
Policy & Term Updates
We may change and update this Privacy Policy from time to time, and you should regularly
check the App for the most up-to-date version. Should you have any questions regarding the content, please
feel free to contact us by using our contact page.
Contact Us
If you have any concerns or questions regarding our services, please contact us at
support@monkeycool.app.